Information We Collect

We gather different types of information depending on how you engage with our services. Some of it you give us directly. Other bits we collect automatically when you use our website or educational platform.

Personal Details You Provide

When you sign up for our programs or contact us, you'll share information like your name, email address, phone number, and postal address. If you're enrolling in our learning programs, we also collect educational background information and career goals so we can tailor the experience.

• Full name and contact information (email, phone, mailing address)
• Educational history and professional background
• Payment details processed through secure third-party providers
• Communication preferences and feedback you share with us
• Resume or CV details if you submit them through our platform

Information Collected Automatically

Our website uses standard tracking tools. When you browse our site, we collect technical data like your IP address, browser type, pages you visit, and how long you spend on them. This helps us understand how people use our platform and where we can improve things.

• Device information (type, operating system, browser)
• Usage patterns and navigation behaviour
• Timestamps of your visits and session duration
• Referring websites and search terms used to find us

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to delivering quality education and improving our services.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with trusted partners who help us deliver our services. Here's who might see your data and why.

Service Providers

We use carefully vetted companies for things like payment processing, email delivery, and website hosting. These providers only get access to information they need to do their job, and they're contractually bound to protect your data.

Legal Requirements

Sometimes we're legally required to share information with government agencies or law enforcement. This only happens when we receive a valid legal request or need to protect someone's safety.

Your Privacy Rights

Australian privacy law gives you control over your personal information. You have several rights when it comes to the data we hold about you.

1. Access: You can request a copy of the personal information we hold about you. We'll provide this within 30 days unless there's a valid reason we can't.
2. Correction: If any information we have is wrong or outdated, let us know and we'll fix it promptly.
3. Deletion: You can ask us to delete your data in certain circumstances. We'll do this unless we need to keep it for legal or operational reasons.
4. Restriction: You can request that we limit how we use your information while we resolve any disputes or verify accuracy.
5. Portability: Want to take your data elsewhere? We can provide your information in a commonly used format.
6. Objection: You can object to certain uses of your data, particularly for marketing purposes.

To exercise any of these rights, send us an email at [email protected] with details of your request. We'll need to verify your identity before processing most requests, which usually means confirming some personal details or matching your request to information we already have.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security measures include encrypted data transmission, secure servers, and restricted access to personal information within our organization.

• SSL encryption for all data transmitted through our website
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy practices
• Secure backup systems to prevent data loss
• Multi-factor authentication for administrative access

That said, no system is completely bulletproof. While we do our best to protect your data, we can't guarantee absolute security. If we discover a data breach that affects you, we'll notify you promptly and explain what happened and what we're doing about it.

Data Retention

We keep your information only as long as we need it. How long that is depends on what type of data it is and why we collected it.

When we no longer need your information, we securely delete or anonymize it. Anonymized data can't identify you personally and might be used for research or statistical purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These are small files stored on your device that help our site work properly and remember your preferences.

Types of Cookies We Use

• Essential Cookies: These keep the site functioning. You can't opt out of these if you want to use our platform.
• Performance Cookies: These help us understand how visitors use our site so we can make improvements.
• Functionality Cookies: These remember your preferences and settings between visits.

You can control cookies through your browser settings. Blocking certain cookies might affect how our site works for you. Most browsers let you see what cookies are stored and delete them individually or all at once.

International Data Transfers

Our services are primarily for Australian users, and we store most data within Australia. However, some of our service providers operate servers in other countries, which means your information might occasionally be processed overseas.

When this happens, we ensure these providers meet Australian privacy standards or have equivalent protections in place. We only work with partners in countries that have robust data protection laws or those who have signed agreements to protect your information according to Australian standards.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If you're under 18 and interested in our services, please have a parent or guardian contact us on your behalf.

If we discover we've inadvertently collected information from someone under 18, we'll delete it immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if we have your address, or by posting a notice on our website.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to check back occasionally to stay informed about how we're protecting your information.

Complaints and Disputes

If you're not happy with how we've handled your personal information, we want to hear about it. Contact our privacy team first, and we'll work with you to resolve the issue.